CANN resettlement Assistance Program (RAP)
Every year, the CANN RAP team welcomes thousands of government-assisted, privately sponsored, and blended visa office-referred refugees arriving at the Vancouver International Airport. Our dedicated staff offers a warm welcome, delivers information and orientation, and provides immediate support to help each client begin their resettlement journey with dignity and care.
Welcome and Immigration Support
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Greet clients at arrival gates, escort to CBSA for landing procedures
- Support with customs processes and document preparation for immigration interviews, including interpretation
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Verify immigration documents post-interview


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Health & Needs Assessment
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Conduct preliminary assessments to identify urgent needs or health concerns
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Provide referrals and immediate support where required
Information & Orientation
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Offer on-the-spot orientation and resettlement guidance
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Provide referrals to destination-based Service Provider Organizations (SPOs)
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Additional Support
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Assist with baggage claim
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Arrange meals and overnight stay for next-day travel connections
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Assist with domestic connection flight check-in and ground transportation as needed
Support for Government-Assisted Refugees (GARs)
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Distribute winter clothing (Oct 15-Apr 15)
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Ensure safe ground transportation to SPOs or overnight accommodation
Support for Privately Sponsored Refugees (PSRs)
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Coordinate smooth reception with sponsors at the airport
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Assist clients to obtain their transportation loan with CBSA if clients need overnight accommodation in Vancouver

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Partnerships
CANN works closely with IOM, Resettlement Operations Centre – Ottawa (ROC-O), CBSA, Constituent Group (CG), Sponsorship Agreement Holders (SAHs), and Service Provider Organizations (SPOs) to ensure the seamless transition of refugee clients.


Resources for
Refugees and Sponsors
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Find settlement services near you
www.cic.gc.ca/english/newcomers/services/index.asp -
Update your PR card mailing address
www.canada.ca/en/immigration-refugees-citizenship/services/application/change-address.html -
Locate the Service Canada Centre
nearest to you
www.offices.service.canada.ca/en -
Interim Federal Health (IFH) Service Provider Search
https://ifhp.medaviebc.ca/en/providers-search
For other IFH-related inquiries, please contact 1-888-242-2100
-
Improving your English/French proficiency
https://www.canada.ca/en/immigration-refugees-citizenship/services/settle-canada/language-skills.html -
Credential Assessment/Evaluation
www.cicic.ca/1372/obtain_an_academic_credential_assessment_for_general_purposes.canada -
PSR Sponsors - BC Toolkit for Private Sponsors of Refugees
-
Refugee Sponsorship Training Program
http://www.rstp.ca/en/ -
Together Now LGBTQ+ Newcomers Support Group - DIVERSEcity Community Resources Society
Resources for Refugees and Sponsors
-
Find settlement services near you
www.cic.gc.ca/english/newcomers/services/index.asp -
Update your PR card mailing address
www.canada.ca/en/immigration-refugees-citizenship/services
/application/change-address.html -
Locate the Service Canada Centre nearest to you
www.offices.service.canada.ca/en -
Interim Federal Health (IFH) Service Provider Search
https://ifhp.medaviebc.ca/en/providers-search
For other IFH-related inquiries, please contact 1-888-242-2100
-
Improving your English/French proficiency
https://www.canada.ca/en/immigration-refugees-citizenship/services/settle-canada/language-skills.html -
Credential Assessment/Evaluation
www.cicic.ca/1372/obtain_an_academic_credential_assessment_for_general_purposes.canada
-
PSR Sponsors - BC Toolkit for Private Sponsors of Refugees
-
Refugee Sponsorship Training Program
http://www.rstp.ca/en/ -
Together Now LGBTQ+ Newcomers Support Group - DIVERSEcity Community Resources Society
Resettlement of Refugees in Canada
Why does Canada accept refugees? — Resettling refugees is a proud and vital part of Canada’s humanitarian tradition. It reflects Canada’s commitment and demonstrates to the world that we share the responsibility to support people who are displaced and persecuted.
In Canada, refugees can be resettled via one of the following three resettlement programs:
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Government-assisted refugees (GARs), referred by the United Nations Refugee Agency
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Privately sponsored refugees (PSRs), identified and supported by private sponsors in Canada
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Blended visa office-referred (BVOR) refugees, referred by the United Nations Refugee Agency and are jointly supported by government and private sponsors
How Canada’s refugee system works: https://www.canada.ca/en/immigration-refugees-citizenship/services/refugees/canada-role.html
How to be resettled in Canada as a refugee (eligibility and applying):
https://www.canada.ca/en/immigration-refugees-citizenship/services/refugees/help-outside-canada.html
Refugees - Figures at a Glance
"Refugees are people who have fled war, violence, conflict or persecution and have crossed an international border to find safety in another country"
– UNHCR
"Refugees are people who have fled their countries because of a well-founded fear of persecution. They are not able to return home. They have seen or experienced many horrors. Refugees are forced to flee."
UNHCR Figures at a glance
www.unhcr.org/figures-at-a-glance.html
UNHCR - Where we work: Canada
www.unhcr.org/where-we-work/countries/canada
UNHCR Canada
https://www.unhcr.ca/
